General Tour Questions:
Are bookings required?
Bookings are required ahead of time to ensure our Tour Guides are ready, suppliers are ready and so we can deliver you a top-class experience of Melbourne or Sydney. Booking deadlines are as follows:
How do I book a tour?
Search through our Melbourne Tours or Sydney Tours and when you're read to book you can book online via the Book Now buttons on the tour pages.
Telephone bookings: Please call +61 430472975 and our Customer Experience Team will book you in.
Where will my tour start?
Each tours start point varies, please refer to the address and map provided on your booking confirmation email. If you are lost on the morning, contact our Customer Experience Team on +61 430472975, alternatively your Tour Guide will give you a call if you are running late.
What is the cancellation policy?
We offer 100% refunds on all tours if the booking is cancelled more than 72 hours prior to your tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.
Bookings of 10 or more guests require seven days notice for cancellations or rescheduling.
The above policy applies to bookings made via runningtours.com.au. Bookings via third party travel agents including online travel agents cannot be refunded.
To cancel your tour please email our Customer Experience Team: firstname.lastname@example.org
What is the rescheduling policy?
Bookings may be rescheduled subject to availability.
If rescheduling more than 72 hours prior to your tour there is no charge.
If rescheduling is made less than 72 hour prior to your tour then there is a $15.00 rescheduling fee per booking.
The above policy applies to bookings made via runningtours.com.au. Bookings via third party travel agents including online travel agents cannot be rescheduled.
To reschedule your tour please email our Customer Experience Team: email@example.com
I'm not a fast runner, will I get left behind?
We are all about exploring Melbourne and Sydney at a leisurely pace! Our tours run at your pace, and there are plenty of stops so we can share stories, take photos and sometimes stop for water. We've had guests who have never run before, some who are more into gym work than running, we've also had guests that just want to walk, and that's fine with us too!
What will I actually see?
You'll see a lot, and learn a lot about Melbourne and Sydney! Each tour is structured differently for a different theme or vibe, but one thing they all have in common is that they are jam-packed with sights to see and stories to share! You probably won't see a kangaroo on our tours, but stranger things have happened!
Can I have a private tour?
Of course you can! Each tour can be upgraded to a private tour in the booking process.
Alternatively check out the Private Tours on offer on each city page of our website. Private Tours are priced higher to factor in the requirements of your group, the planning time including working with suppliers to organise your tour, as well as any transport, logistics and tour guides that are required to make your experience one to remember!
I want to work for you, do you have openings?
Sweet, check out the Jobs page and see what opening we have!